Returns & Refunds

Because SmartCat Play curates toys from trusted retail partners, returns and refunds follow the retailer’s return policy where you completed your purchase.

• Most of our partners offer 30-day returns on unopened items.
• To start a return, use the order confirmation email from the retailer, or contact us and we’ll point you the right way.
• If a toy arrives damaged or defective, tell us right away — we’ll help make it right.